At Netscape, we're constantly rolling out new features, tweaks, and bug fixes. Sometimes this means daily updates to the site and sometimes it means we're updating the site even more often. One of the things that tends to happen after a major update is that the memory your web browser keeps of how your browser thinks the site is supposed to work doesn't match up with the actual new and improved way that the site works. This can cause what is technically known as "general wonkiness."
Having personally worked in technical support for many years in the past, I'm always ready to hand out a bit of maintenance advice to our members who are having trouble. However, as I've been handing out this bit of information much more often than I'd like, I thought I'd share the information as a tip here.
If Netscape starts misbehaving for you, try these steps:
1. Empty your cache (depending upon your browser, you will find the ability to empty your cache file under your Preferences, your Internet Options, or your Settings).
2. Delete your cookies. You don't have to delete all of them. You can just find the Netscape-related cookies and delete them.
3. Relaunch your browser.
4. Log back in to Netscape and see if everything is better.
If these tips don't help, please feel free to message me or any other member of the Netscape team with your problems. Also know that the developers are aware of the current heavy footprint of our cookies and are working towards a solution that will make this little bit of every-so-often maintenance unnecessary.
